Terms & Conditions
What are the reception hours?
Our reception is open from Monday - Wednesday between 8am - 7pm from Thursday - Saturday between 8am - 8pm and between 8am and 5pm on Sundays
When is the check-in time and can I have an early check-in?
While we try our best effort to make all of the rooms ready before 3:00 PM, we can't guarantee the availability prior to our standard check-in time of 3:00 PM. We would be happy to offer an early check-in if the availability allows. Please contact our reception to request for early check-in.
When is the check-out time? And can I HAVE a late check-out?
Our check-out time is 11:00 AM. Please inquire with The Intrepid front desk if you wish to request a late check-out. All late checkout requests are subject to availability.
How could I check in outside reception opening hours?
If you expect to arrive after reception is closed, please contact hello@theintrepidhotel.com and we will email you instructions on how to proceed with a late check in and access your room.
HOTEL CANCELLATION POLICY
All Standard Rate bookings can be modified or cancelled up until 2pm the day prior to arrival. If you cancel after the free cancellation period, the first night’s accomodation fee will be charged. Any bookings made under our Non-Refundable Rate are unable to be modified or cancelled.
For reservations booked through our website, please contact our hotel reception to modify/cancel your reservation via email - hello@theintrepidhotel.com. We are, however, unable to modify/cancel reservations booked through a third-party website. We recommend you to contact the customer service where you made the booking initially.
NO SHOW POLICY
If you have made your booking on a non-refundable rate then full charges on the booking will apply as a No Show fee in case you do not arrive at the hotel. In case of a refundable booking, the first night of accommodation fee will apply as a no-show fee only if the hotel reception is informed that you will not be arriving. If the reception is not informed then the booking will still be kept active and you may be charged accommodation fees for the following nights.
BOOKING AMENDMENTS
In the event of travel plans changing, guests with bookings made under our Standard Rate will have the liberty to amend their booking dates (subject to Hotel Cancellation Policy). Please note by doing this, hotel rates will fluctuate daily and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.
EARLY DEPARTURES
Guests who have checked-in and are seeking an early departure from their booking will need to advise the hotel by 2 PM, 24 hours in advance in order to avoid paying the full room rate for that night. However, in case of non - refundable reservations, no refund will be offered if you decide to depart earlier than confirmed on your booking.
How long can I store my luggage in your hotel?
Please let our front desk team know if you wish to store your luggage. We can store your luggage between reception hours. We are unable to store luggage overnight.
GROUP BOOKING POLICY
Bookings of three or more rooms will be classed as a ‘group booking’ and as such additional conditions apply:
A full rooming list is required five days from arrival
Pre-payment in full is required 7 days prior to arrival
Bookings cannot be cancelled or amended once pre-payment has been made
ROOM OCCUPANCY
Rooms are available overnight for a maximum of two adults, with the exception of the Gemini where a maximum of three adults are permitted
When having guests to your room, no more than four adults are permitted in the room at one time
BOOKING GUARANTEE AND PAYMENT
At the time of booking, a valid credit card will be required to secure the reservation. If you have booked a room that offers a free cancellation if cancelled before 2 PM the previous day prior to your arrival then the Hotel will take a pre-authorisation of one cent at the time of making the booking and the same credit card will be charged on the day of your arrival before you arrive. The credit card will be charged at the time of making a booking if the booking is non-refundable.
CHARGING YOUR CREDIT CARD
The hotel has a policy of charging your credit card using a secure online portal before you arrive in order to have a smooth check-in experience including an option of an online check-in so you do not have to wait at our reception when you arrive. As your accommodation fee will be pre-paid and all in-room extras (snacks and drinks) are complimentary, you can enjoy an express check out and simply leave your keys at reception or in the dropbox upon departure.
Credit card surcharge
There is a small surcharge added to all credit card transactions.
currency
All rates advertised on this website are displayed in New Zealand dollars.
SMOKING POLICY
Please be advised that the Hotel is 100% non-smoking including all rooms and public areas. A cleaning fee will apply if there is evidence of smoking in the rooms or public areas (NZ$ 500 max).
Lost AND Found Policy
The Intrepid Hotel will store your personal belongings left in your room for the maximum duration of 30 days after you have checked out from the hotel. The hotel reception staff will make genuine attempts to contact you to inform you about the lost and found item after your departure and options to have it returned back to you. All postage/courier charges incurred for the return of the items exceeding $10 will be billed to the hotel guest. In case we do not hear back from you, the item will be disposed of after 30 days.
ROOM DAMAGE, THEFT, AND CLEANING POLICY
Guests that depart leaving their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee / to pay for room charges. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items belonging to the hotel taken from the room on departure will also be on-charged at the cost of replacement. This shall be informed to you via email.
LOST KEY CHARGE
Lost keys will incur a charge of $100 per key. This is to cover the cost of replacing the leather fob and access fob, and recutting the key. The hotel reception staff will make genuine attempts to contact you to recover the key if we think you’ve accidentally taken it with you. If the key cannot be recovered, this cost will be processed against the nominated card used to guarantee / to pay for room charges.
SECURITY AND EVICTION POLICY
The Intrepid Hotel reserves the right to enter any guest room in the best interest of the security and/or safety of its guests and employees. The Hotel may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel, and its contents, excessive noise, ignoring the advice or requests of The Intrepid Hotel staff, smoking in the hotel, or exceeding the maximum number of guests in the room at any time.
EVENTS POLICY
Please note that The Intrepid Hotel is an accommodation-only hotel and we do not offer our rooms for hire to host or will not allow any events hosted out of the rooms. Failure to adhere to this policy may result in eviction.
PHOTOGRAPHY POLICY
Any photography or videography of our space for commercial, film, or marketing use for another brand or company will need to be approved by our management and an MOU will be required to be signed. This includes paid-for wedding photography.
earthquake restrengthening
The Intrepid Hotel has been fully restrengthened to 100% of the New Building Standard (NBS).
COVID 19 POLICY
Head here for our Covid 19 policy.